Deliveries and Returns

Find out more about receiving and swapping toys

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14 articles in this collection
Written by Team Whirli

What is delivery booster?

Delivery booster gives you unlimited deliveries and returns
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Written by Team Whirli
Updated this week

How do swaps work?

We've made swapping toys quicker and seamless
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Written by Team Whirli
Updated over a week ago

Where do you deliver?

We deliver to any UK address
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Written by Team Whirli
Updated over a week ago

How long does delivery take?

Delivery typically takes 2 to 3 working days
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Written by Team Whirli
Updated over a week ago

What delivery and return methods do you use?

We use Royal Mail and DPD
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Written by Team Whirli
Updated over a week ago

How do I return toys?

We've made it easy to return toys to us
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Written by Team Whirli
Updated over a week ago

I need a returns label

We can send you a returns label by post or email
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Written by Team Whirli
Updated over a week ago

Can I get toys delivered to a different address?

You can amend your delivery address on the checkout page
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Written by Team Whirli
Updated over a week ago

I missed my delivery

You can rearrange your delivery with Royal Mail or DPD
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Written by Team Whirli
Updated over a week ago

I don't have a Whirli box for returning toys to you

You can use any handy box to return toys to us
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Written by Team Whirli
Updated over a week ago

Returning oversized and heavy items

For oversized or heavy items we can arrange a home collection
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Written by Team Whirli
Updated over a week ago

I'm returning a toy, but I don't know what it came with

You can find details and safety information on individual toys in the Toy Product Information section
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Written by Team Whirli
Updated over a week ago

What if an item is damaged or missing from my order?

Please let us know and we’ll get it sorted ASAP
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Written by Team Whirli
Updated over a week ago

I've sent you my returns, when will the tokens be refunded to my account?

It typically takes 3 to 4 days for your returned toys to reach us and be processed
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Written by Team Whirli
Updated over a week ago